Job Overview

The Senior Programme Manager role is responsible for leading complex, high-impact transformation programmes and portfolios. This is a senior delivery leadership position with accountability for defining the overarching programme and portfolio delivery strategy, establishing governance and control frameworks, and driving predictable outcomes across scope, schedule, budget, quality, and benefits. The role provides direction across multiple workstreams and Programme/Project Managers, ensuring delivery remains aligned to strategic objectives and that dependencies and delivery risks are proactively managed.

As a core member of KPMG customer delivery leadership, the Senior Programme Manager is accountable for programme mobilisation, integrated planning, executive stakeholder management, and senior governance outcomes. Responsibilities include leading the programme governance cadence, including Steering Committee forums, owning the consolidated RAID, dependencies and financial position, and taking senior accountability for change control, benefits tracking, and escalation management. The role directs the day-to-day coordination of blended onshore and offshore delivery teams through project and workstream leads and provides coaching and oversight to Programme Managers (B1), Senior Project Managers, and Project Managers to ensure consistent standards, quality, and reporting across the programme.

This role is a key part of KPMG Microsoft Business Solutions’ delivery leadership capability and is expected to set the standard for how complex programmes are governed, reported, and executed. The position acts as a senior escalation point for delivery risk and performance and supports the continuous improvement of delivery methods, governance, and assurance across the practice. The role contributes to a rapidly growing business area within an established and market-leading global Big 4 firm.

 

Main Responsibilities

Project Responsibilities

• Shapes the strategic framing of high‑impact programmes and aligns them with organisational priorities and long‑term value creation.
• Influences executive‑level decision‑making and investment priorities through strategic insight and scenario framing.
• Defines outcome‑driven success metrics that support transformation and innovation.
• Designs adaptive, strategic roadmaps that respond to organisational shifts and external dependencies.
• Defines milestone structures that enable strategic governance, agility, and executive confidence.
• Anticipates executive information needs and proactively frames decisions and strategic options.
• Unifies complex programme and portfolio data into strategic insights and narrative‑driven reporting.
• Delivers scenario analysis, trend interpretation, and forward‑looking recommendations for executives.
• Leads strategic stakeholder engagement, shaping executive dialogue and governance outcomes.
• Allocates and prioritises resources across programmes, influencing organisational standards and priorities.
• Oversees financial strategy, investment planning, and executive‑level financial reporting.
• Ensures alignment across multiple programmes and contributes to evolving practice‑level standards.
• Interprets performance data to identify systemic risks and drive strategic corrective initiatives.
• Shapes the benefits strategy, aligns it with investment cases, and provides executive‑level insight on benefit performance.
• Provides oversight to ensure compliance across complex, multi‑programme environments.
• Leads programme managers and senior cross‑functional teams, influencing organisational capability.
• Provides strategic oversight of solution quality and alignment with organisational standards.
• Supports pre‑sales at a strategic level, shaping delivery approaches and influencing investment decisions.
• Provide on-site support as required by company or client.

Practice Responsibilities

• Promotes the Values of our company
• Always represent KPMG in a professional and positive manner
• Ensure timely completion of internal processes and mandatory training
• Carry out additional duties as may occur from time to time as instructed and agreed by senior members
• Willing to travel abroad when required
• Performance manage and/or mentor junior members of the team 
• Within your role, you have the responsibility of protecting all information that is shared with you in the course of your association with KPMG (including information provided by clients) in line with the requirements of the Information Security Policy as stated within your contractual agreement. Reference is being made to the link to policy below: Information security policy (sharepoint.com). Policies are subject to regular review and change and hence the employee is obliged to remain updated accordingly.
• Anticipates future organisational needs and embeds adaptability into the programme vision.
• Leads the design and continuous improvement of programme governance frameworks.
• Drives adoption of best practices across complex, cross‑functional environments.
• Identifies systemic gaps and recommends enhancements to organisational delivery methods.
• Provides strategic oversight to ensure processes enable agility, transparency, and executive confidence.
• Designs KPI frameworks that measure strategic outcomes and enable meaningful performance evaluation.
• Delivers forward‑looking insights and strategic recommendations to executives and governance bodies.
• Leads cross‑functional corrective action initiatives that address root causes and strengthen delivery performance.
• Influences organisational priorities and resource allocation through performance insights.
• Ensures risks and issues are accurately assessed, reported, and proactively mitigated at a strategic level.
• Provides leadership across multiple programmes and influences organisational capability.
• Shapes pre‑sales strategy through insight into delivery models, risks, and organisational impact.
• Uses performance data to shape executive‑level decisions and organisational direction.
• Provide on-site support as required by company or client programmes and delivery functions.
•  Leads adoption of best practices and drives continuous improvement across programmes and delivery functions.

Experience and Background

• 10+ years leading complex, multi‑workstream or enterprise‑level programmes.
• Extensive experience leading high‑impact, cross‑functional, or transformational programmes.
• Demonstrated ability to design, evolve, and optimise governance frameworks at organisational scale.
• Experience leading senior stakeholders, programme managers, and multi‑disciplinary teams across the organisation.
• Highly experienced in Waterfall and Agile project management, ideally with direct experience and knowledge of tools including Azure DevOps, Jira, VSTS, TFS, and of methodologies including Scrum and Kanban;
• Ideally experience and specialism in ERP and / or CRM implementation projects, preferably utilising the Microsoft stack;
• Skilled in shaping programme vision, anticipating organisational needs, and influencing strategic direction.
• Expertise in designing KPI frameworks, interpreting performance trends, and leading root‑cause corrective initiatives.
• Advanced capability in assessing systemic risks, forecasting emerging issues, and driving proactive mitigation.
• Experience overseeing financial strategy, investment planning, and portfolio‑level financial decisions.
• Expertise in shaping benefits strategies, aligning them with investment cases, and ensuring long‑term sustainability.
• Advises on delivery models, risk profiles, and strategic considerations during commercial engagements.
• Deep domain expertise with the ability to influence organisational standards and strategic priorities.

Skills and Qualifications

• A higher degree in business administration or a related field will be considered an asset. 
• Able to produce high quality and professional presentations;
• Excellent attention to detail and ability to ensure documents are consistent in language, terminology and style;
• Flexible approach to work with a focus on delivery to deadlines and high standards;
• Ability to handle highly confidential information with tact and discretion;
• Excellent communication skills in English, both verbally and in writing
• Leads executive‑level engagement, shaping governance discussions and influencing decision‑making